What does half board include?
Half board includes dinner from the day of arrival, accommodation, breakfast. Drinks are always excluded.
What does bed and breakfast include?
The bed and breakfast includes overnight stay, breakfast. Drinks are always excluded.
Are drinks included?
The drinks are always excluded.
How much do children pay? They are free?
In our hotel, families with children have a special treatment:
Children 0/3 years are completely free always.
Children 4/13 years pay € 30.00 per day per child in bed & breakfast and pay a contribution of € 25.00 for dinner per day per child.
What time can I check-in? What time are the rooms delivered? Is it possible to check-in online?
The check-in and the delivery of the rooms starts from 2 p.m. to 9 p.m.
If you plan to arrive later it is sufficient to inform the reception and our porter will be waiting for you.
If you arrive before we will give you the possibility to leave the luggage in a safe place and you can enjoy your first day of your vacation.
For speeding up the operations at your arrival, we invite you to check in online to the link that you will receive via email before your arrival
What time can I check-out? What time do you have to leave the room?
The check-out starts at 8:00 until 10:00.
Rooms must be vacated by 10:00 hours
If you need to leave earlier, you just need to to inform the reception the night before.
Is it possible to have an invoice?
It is sufficient to inform the front desk at least the day before departure
Is it possible to have a late check-out and leave the room later?
Please ask at reception and on the basis of the availability of the room we will let you know time and cost of late check-out.
What are the breakfast times?
7:30 – 10:00 on the 2° floor
What are the dinner times?
19:30 – 21:00 at the restaurant on the ground floor.
To delight your palate, every day our Chef Simon creates tasty menus that well balance the creativity with the territoriality.
Your reservation is in half board? The table is already reserved.
Your reservation is in bed and breakfast? If you enjoy dining at our restaurant, we invite you to book a table (subject to availability) at reception preferably within the hours 17:00
When do the wellness center, the spa, the beauty farm, and the gym work?
- Pools, terrace and pool bar: 14:30 – 20:00
- Relaxation area “the Sound of Wood”: 14:30 – 20:00
- Beauty salon – on reservation: 14:30 – 20:00
- Gym 8:00 – 22:00
Green pass is needed to enter the wellness center, the pool area and the gym
Following the legislation, access to the wellness centre is regulated and limited. It is therefore necessary and obligatory to read the rules of conduct and to register at the Reception, before entering the various areas and at the end of the stay.
For everyone’s serenity and safety!
USE OF SPA – THE SAUNA WORLD
Following the Covid19 regulations, the spa area is closed to the public. To allow you to live this fantastic experience as well, we created the wellness path “PRIVATE SPA SYSTEM”: you will have the luxury of a private and exclusive use of our Spa choosing the Spa System path that more fits your needs: Relax, Purify or Excite.
For you and your holiday partners – meant as members of the same household/ nuclear family – on reservation and on charge in a location of absolute relax, privacy and safety.
Info and reservation at the Wellness Reception.
Is there a WI-FI connection? Is it free?
The WI-FI connection is free, it covers the whole hotel and the access code is valid on multiple devices.
Are you attentive to food intolerances such as celiac disease and allergy?
For those suffering from celiac disease, we have at our disposal for both breakfast and dinner products gluten-free options needed for the gluten-free diet.
At breakfast you will find many types of milk without lactose.
Report always your intolerance or allergies to our staff that will help you choose the dishes on the menu and buffet to fit your needs.
Is it possible to rent snowshoes and Nordic Walking poles?
At your disposal in the hotel free of charge until stocks last.
Is it possible to rent bicycles?
At your disposal in the hotel free of charge until stocks last mountain bikes or city bikes.
Bicycle and Bike fee: Euro 30.00 for the whole day.
Is it possible to rent ski equipment?
Our hotel has a special agreement with the rentals of Cavalese
Is it possible to receive the skipass at the hotel?
It is possible upon reservation: contact the reception for more info and details.
Payment must be made in cash.
We remind you that with the purchase of a multi-day skipass you will have free access to the beautiful Municipal swimming pool and the Cavalese Ice Stadium.
Is there a Skibus service?
Just below the hotel on the corner of our car park, there is a ski bus stop serving the resorts of the Val di Fiemme ski area. From the hotel you can directly reach the Alpe Cermis di Cavalese and then from there the other skibuses depart to reach the other places such as eg. Pampeago, Predazzo.
Is there a room for storing skis and boots?
What services are available at the hotel for families with young children?
At your disposal on request: crib, side rails, bath tub.
Preparation meals: if you are weaning your child, at scheduled times we will be available to meet your needs.
On request, baby-sitter service for a fee.
Are there organized activities for families? Are there activities organized in nature?
Both in summer and in winter the Fiemme Guest card offers a program of activities for families and their children; Active and Nature; Taste and tradition …
Is the tourist tax due? What is the Fiemme-Guest card?
In Val di Fiemme the tourist tax for 4 * hotels is € 2.50 mandatory from 14 years upwards and up to a maximum of 10 days.
In return all the guests of our Hotel in Val di Fiemme receive two cards of immense value: The Fiemme&Trentino Guest card.
These two guest cards together provide incredible benefits that range from mobility across the Trentino to museums, from guided tours to exciting programs for the whole family.
Is there Sky TV in the hotel?
Our hotel is a Sky hotel so you will have the chance to see 12 Sky channels
Can I bring my dog or cat on holiday with me? Does the hotel la Roccia accept pets?
Hotel la Roccia is a friend of animals: your hairy travel companions are welcome. Supplement: medium / large size € 8.00 per day, small size € 5,00 per day. Please note that 4-legged friends can not stay in the dining rooms, breakfast room and wellness center.
Is it possible to reserve a parking space or a reserved place in the garage?
All our covered and uncovered parking areas are free and can not be reserved.
Is it possible to reach the hotel by train?
The train stops in Trentino Alto Adige closest to us are in Trento, Ora or Bolzano.
Then to reach Cavalese there are the Trentino Trasporti public services from Trento; Sad from Ora and Bolzano.
Shuttle bus: if you come by bus we will be happy to pick you up at the Cavalese Station. We remind you that with the Fiemme-Motion card you are entitled to the free use of public transport in Trentino. So if you intend to reach us by train and then by bus, contact us to enable your card already for the arrival trip.
Which airports are closest to the hotel?
The nearest airports to us are Verona, Bergamo, Treviso, Venice
In the winter there is a transfer service from Verona, Bergamo, Treviso, Venice to Cavalese airports, managed by Fly Ski Shuttle where you can directly buy the transfer that suits you: here you can also find the Premium transfer with dedicated minibus. assures your withdrawal from the airport within 120 minutes of landing and will take you directly to Cavalese
What is the motorway exit to reach Cavalese?
The motorway to reach Cavalese is that of the Brennero A22 and the exit is Ora / Egna which is 25 Km from us.
Can I receive my favorite newspaper at the hotel?
By booking directly at the reception the newspapers you want, you will find them the next morning starting at 08.30 at the cost of the daily newspaper.
Are there museums in Cavalese and in Val di Fiemme?
The museum of contemporary art, the Pinacoteca della Magnifica Comunità, the Geological Museum of the Dolomites, the Ethnographic Museum
Is there a hospital in Cavalese?
How far is the hotel from the center of Cavalese?
About 200 meters: 5 minutes walk from our west exit.
How far is the hotel from the ski slopes?
About 200 meters from the start of the Alpe Cermis di Cavalese cableway, which can also be reached by ski bus. The bus stop is located just below the main entrance of our hotel.
The other ski slopes of the Val di Fiemme area can be reached by car or by ski bus.